Front of House office staff – mastering this vital role

Contents 

Staff who work in your reception area are often the first interaction that the public and key stakeholders have with your school. First impressions are vital and this practical course aims to develop the skills of your front of house staff in essential areas such as communication, customer service, workload management, and conflict management. As well as embedding the importance of their responsibilities in Safeguarding, Equality and GDPR this course will support your staff in their responsibility to champion the ethos and values of your school ensuring all visitors and enquirers have a positive experience.

Who is it for? 

Front facing reception and administrative staff in schools and academies

Age phase

All